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   Consumer Reviews of OZ Car Rental Pte Ltd
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4.2
 
53 Consumer Reviews
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Technical Expertise
4.2 Customer Service
4.2
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Value for money
4.3 Outlet Experience
4.2

ARAFFI
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 07-Mar-2024
Excellent experience  Posted on 07-Mar-2024
Excellent car rental company. Very easy and reliable service. The best so far I can say. Location was easy to find. I rentaled an Honda and the car was clean and smooth. The staff's are very friendly and helpful. Special thanks to Adam, Sebastian and Dexter. Surely a rental company to go to. Thank you guys once again. Will come back for more for sure.
 

AlvinKohKimLee
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 19-Apr-2010
Renting at short notice  Posted on 18-Dec-2023
Fast response over weekend at affordable prices. Dexter and colleague are nice to make sure car is clean before taking over.
 

review user
Hanisah AJ, reviewed on Google
Very pleasant to deal with  Posted on 14-Nov-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
2nd time renting from them. Dexter was very pleasant to deal with. Car was very clean n well-maintained. Will definitely rent from them again - Hanisah AJ
 

review user
HENRYNJW, reviewed on Google
Great experience  Posted on 06-Sep-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
First time renting from OZ had a great experience, the staff was friendly and nice, car was very nice to drive no issue at all recommended -HENRYNJW
 

review user
Leslie Lon, reviewed on Google
Delayed reply  Posted on 24-Aug-2023
  • Customer Service1.0
  • Outlet Experience1.0
I had the same experience with Ranata Loi on the delayed reply and non comprehensive response. I was just wondering if their business is too good and that's why they dont bother. There is no website with details of what are the rates, packages, availability, etc and they dont even bother to answer queries. - Leslie Lon
 

review user
Khairul Sazmi, reviewed on Google
Very understanding and helpful  Posted on 22-Aug-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Hands down the best auto rental company. Their staffs are very understanding and helpful. Very reliable company - Khairul Sazmi
 

review user
Ranata Loi, reviewed on Google
Disappointed and frustrated  Posted on 18-Aug-2023
  • Technical Expertise1.0
  • Customer Service1.0
  • Outlet Experience1.0
My recent attempt to reach out to this company left me utterly disappointed and frustrated. I was eager to inquire about car availability for a specific date, having been referred to them by a colleague and a number of positive Google reviews. Unfortunately, my experience with them was far from satisfactory. After finding their contact information on Carousell, I decided to message Vincent on WhatsApp, hoping for a prompt and helpful response. However, I was met with complete silence, despite seeing the blue ticks indicating that my message was read. I considered the possibility that he might be busy, so I patiently waited for a response. Few days later, I reached out to another contact named Dexter on WhatsApp, hoping for better luck this time. Sadly, the same happened, and I received no response from Dexter either, despite the messages being marked as read. Given my experience, I cannot recommend this company to anyone. If they are unable to even respond to simple inquiries, I can only imagine the kind of service they might provide during an actual transaction. It's best to avoid this company altogether and find a more reliable and customer-oriented alternative. - Ranata Loi
 

review user
Benedict Tan, reviewed on Google
3rd time renting  Posted on 10-Aug-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
It was my 1st ever to rent a car after i get my license. My 1st try and boom i had a very gd experience. Dexter was patient with me and answered all my queries even late at nite.. this is my 3rd time renting from him... he is friendly and helpful! Thks Dexter! - Benedict Tan
 

review user
rishi rajan, reviewed on Google
Terrible experience  Posted on 19-Jul-2023
  • Technical Expertise2.0
  • Customer Service2.0
  • Value for money2.0
  • Outlet Experience2.0
I have rented from this company a couple of times and their service was good. However, the last car (Civic) I rented from them was a terrible experience. At first on the day of collection, they told as it was an old car, the gearbox will have slight minor issue, to resolve I was told to just start up the car 5-10 min before driving. Unfortunately that wasn't the case as I faced multiple problems. 1. Car jerks very badly whenever pressing the throttle. 2. Car has a jerk whenever come to a stop. 3. There were a couple of times where I put the gear to drive & the car reversed, resulting in me hitting the back kerb. It could have been dangerous and ended up badly if I had parked the car in parallel parking lot instead. I believe All this issues that I just mentioned are serious car issues & I don't understand why I wasn't informed before booking the car rather being told on the day of collection. I did ask for a replacement car, unfortunately all the cars were taken. Moreover, my Family members felt very uncomfortable during the ride and I had to apologise to them multiple times whenever the car jerks. I would comfortably rate this car experience by far the worst ever and the price I paid was not justifiable at all. - rishi rajan
 

review user
A Leong, reviewed on Google
More than satisfied rental experiences  Posted on 10-Jul-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
more than satisfied with my rental experiences with them, especially through Dexter. they've been helpful and responsive to any of my queries prior to and during the process of my rentals with them, will definitely continue to rent from them in the future! - A Leong
 

review user
Ahmad Sophian, reviewed on Google
Clean and well maintained car  Posted on 06-Jul-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Second time renting from OZ was a breeze. Clean and well maintained car. Reasonable price too. In fact will be renting from them again this week. OZ is the one rental company I will prefer to rent from hereon. Thanks OZ! - Ahmad Sophian
 

review user
Robin Lim, reviewed on Google
Nice and honest person  Posted on 28-Jun-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Found oz car on carousel, before going consumer had already Recommand Dexter just like described same old fashion when working attitude is nice, welcoming, warm, comfortable with no barrier during introduction and communication. A nice honest person I would say. Eventually the RESULT. Highly recommended Dexter I'm sure his colleague won't be far from expectations - Robin Lim
 

review user
Dave Chang, reviewed on Google
Strongly recommended  Posted on 19-Jun-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Excellent n efficient service.... Serve by Dexter..... Strongly recommended. - Dave Chang
 

review user
mazlin mazlan, reviewed on Google
Smooth process and helpful  Posted on 23-May-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
First time renting from Oz Car Rental and the experience was a very good one. The arrangement to rent the vehicle (rented 2 vehicles from them) was last minute for a festive season but Vincent manage to arrange the process smoothly. Everything went smoothly from start to end. Upon returning the vehicle Dexter was a great help. Thank you Oz Car Rental! - mazlin mazlan
 

review user
Tao Hueh, reviewed on Google
Definitely come back again!  Posted on 15-May-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Had a great experience with Vincent for car rental. He's very patient and nice and would clarify my queries promptly. Car is also in very good condition, will definitely come back again! - Tao Hueh
 
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Merchant Logo OZ Car Rental Pte Ltd
4.5 stars - based on 53 reviews

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