Aurora Car Rental & Leasing Singapore Pte Ltd Reviews & Comments

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Aurora Car Rental & Leasing Singapore Pte Ltd

Consumer Reviews of Aurora Car Rental & Leasing Singapore Pte Ltd

4.7

63 Consumer Reviews

Technical Expertise	4.7	Customer Service	4.9

Value for money	4.7	Outlet Experience	4.7

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KG, Rented Honda Fit, verified customer

Honest and professional service

Posted on 29-Feb-2024

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

Richard and Dave are friendly gentlemen who attended to my queries, concerns, etc promptly and professionally. To me, they are honest, service oriented and approachable. Taking and handing over rental car was smooth and they are receptive to explanation. Conditions of the car I rented is super clean. Renting 1st time and approaching unknown desler, I am so lucky to meet such honest businessmen. Thanks for everything and keep up the honest/transparent reputation. - KG, Rented Honda Fit SNN83--S

Ravi N Patel, Rented Hyundai Avante, verified customer

Great service

Posted on 08-Aug-2023

Technical Expertise5.0
Customer Service5.0
Value for money4.0
Outlet Experience5.0

I rented a car from richard from this company when my car broke down. Despite his tight schedule. He and his female colleague rushed down to their office to make available a hyundai avante grey for me. Enjoyed driving the car. Aircon was very cold and engine was quiet. Car felt alot more powerful and comfortable then my toyota rush. Explained to me all the terms and conditions nicely and very transparent in dealings. Will patronise again if i need car rental again. - Ravi N Patel, Rented Hyundai Avante SJM69--R

2 Review Photo(s)

Benjamin, Rented Honda Fit, verified customer

Fuss free and great experience renting from them

Posted on 27-Jan-2023

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

Rented a Honda Fit for 1 month from Richard. Fuss free and great experience renting from them. Upon collection Richard went through the what if's scenario and how we should handle each situation which most car rental companies don’t do. Vehicle was well maintained and clean too, prompt in providing assistance when required. Highly recommended 👍🏻 Thank you Richard! - Benjamin, Rented Honda Fit SJD13--Y

4 Review Photo(s)

Tan Ghee Meng, Rented Mitsubishi Lancer, verified customer

Honest and reliable car rental

Posted on 01-Sep-2022

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

Today I returned the vehicle to Richard after 1 month of rental. The staff are patient and took time to explain all the details and also answer to any questions when in doubt. Vehicle is well maintained and very clean. No issue with the vehicle and can drive without any worries. Honest and reliable car rental to go for. Will continue rental with Richard when in need. Well done. - Tan Ghee Meng, Rented Mitsubishi Lancer SJL 35--S

Muhammad Hakim, Rented Toyota Corolla Altis, verified customer

Patient staff and good explanation

Posted on 17-May-2022

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

The staff was very patient in answering our queries and shows a lot of care and concern for the drivers. His explanation covers crucial points that some car rental companies don’t. The car was in the great condition and looked like it was well taken care of. Overall, a really nice and pleasant experience dealing with Aurora Car rental. 💯 - Muhammad Hakim, Rented Toyota Corolla Altis SJN39--T

1 Review Photo(s)

Olivia, Rented Toyota Vios, verified customer

Professional and fuss free

Posted on 14-Mar-2024

Technical Expertise4.0
Customer Service5.0
Value for money5.0
Outlet Experience4.0

Experienced, Professional and Fuss free!! - Olivia, Rented Toyota Vios SJV93--C

Stephen Chong, Owner of Toyota Vios, verified customer

Prompt & professional

Posted on 21-Jul-2023

Technical Expertise5.0
Customer Service5.0
Value for money4.0
Outlet Experience5.0

Prompt & professional friendly service. Reasonable prices for rental cars. - Stephen Chong, Owner of Toyota Vios SJM43--K

Koh, Rented Toyota Corolla Altis, verified customer

Prompt in response and regular reminders

Posted on 02-Jun-2023

Technical Expertise4.0
Customer Service5.0
Value for money4.0
Outlet Experience5.0

Rented a car for 6 months. Very good condition , almost new and everything in working order. Prompt in response and regular reminders for servicing and follow ups. Car collection and return was speedy and efficient (but please do your part to return the car in clean and good condition too! Fair for both parties) - Koh, Rented Toyota Corolla Altis SML78--C

Sufian, Owner of Toyota Vios, verified customer

Very friendly as well as professional

Posted on 01-Jun-2023

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

Their services is good. Very friendly as well as professional. An affordable good car. Great experience renting from them. - Sufian, Owner of Toyota Vios SJM43--K

Chiew, Rented Honda Airwave, verified customer

Great customer service and faster response

Posted on 19-May-2023

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

Great customer service and faster response - Chiew, Rented Honda Airwave SJH61--C

Ramli Ahmad, Rented Toyota Corolla Altis, verified customer

Thanks Richard

Posted on 02-May-2023

Technical Expertise4.0
Customer Service5.0
Value for money4.0
Outlet Experience4.0

Seamless car rental procedure. Richard is very helpful n provides all the details in case of car breakdown. Good service strongly recommended.. This my 2nd time renting. - Ramli Ahmad, Rented Toyota Corolla Altis SKU38--G

DAVE, Rented Hyundai Elantra, verified customer

Very friendly and professional dealer

Posted on 15-Mar-2023

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

Very friendly and professional dealer. Has deal with them since 2018. Quick respond, reasonable price. Easy-going negotiations with them. No hidden cost at all - DAVE, Rented Hyundai Elantra SME35--T

Daniel Yeo, Rented Mazda 3, verified customer

Very friendly and helpful

Posted on 14-Feb-2023

Technical Expertise4.0
Customer Service5.0
Value for money4.0
Outlet Experience4.0

I rent car from them for more than 4 years. They are very friendly and helpful. No hidden charges, just the monthly rental fee. Swap a few cars between the 4 year duration, no picky excuse or extra cost from them. Strongly recommend. - Daniel Yeo, Rented Mazda 3 SKP73--H

AlMalik, Rented Toyota Wish, verified customer

Wonderful experience

Posted on 01-Feb-2023

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

I had a wonderful experience renting a used vehicle. The process was stress free and pleasant. Richard and Dave was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. Thank you and I appreciate it very much. - Al-Malik, Rented Toyota Wish SJK46--T

Frankie Tan, Rented Hyundai Elantra, verified customer

Provided a professional briefing

Posted on 20-Jan-2023

Technical Expertise4.0
Customer Service5.0
Value for money5.0
Outlet Experience4.0

Richard Yeo provided a professional briefing before we rented the car which is in good and clean condition. When we returned the car, he gave us clear instructions what to do. Most satisfying experience especially my wife and I are senior drivers. - Frankie Tan, Rented Hyundai Elantra SKN86--A

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