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   Consumer Reviews of Klar Details
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5.0
 
74 Consumer Reviews
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Technical Expertise
5.0 Customer Service
5.0
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Value for money
5.0 Outlet Experience
5.0

Jeffrey2910
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 11-Jan-2019
Great job, sincere people!  Posted on 05-Mar-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
A first time BMW X1 owner, collected my car and visited two companies, KLAR and another one in the same area on the same day.

Reason why I chose KLAR was
A) Patience in explaining even before going down. Zi Wei (you can link up with him via his website) explained the benefits and the package via whatsapp. He's very patient despite my novice questions and really took time to explain!

B) Actual face to face conversation, met up with Winson (Zi Wei's partner), who has close to 30 years experience in this area. Spent a good 45 mins with me explaining all my questions, how to clean interior, exterior, take care of my car, answering package questions. Zi Wei who came by later also answered some queries too. They even gave tips on how to deal with Bird Poo! They even invited me to drive my car into their workshop and under the super bright LED lights, told me where and how the coating will protect the car.

C) At no point felt forced to get their coating. What was clear was their sincerity to help/advise and to do a great job. (unlike others)

D) When I collected the car, it was not "Please sign up for our packages", They explained how I could self care and left the decision to me. I went for it as it was quite cost efficient to maintain it for 1 year or so (the price included 2 time maintenance packages). No pushing. Best of all, the time spent with Winson on car collection he shared how to clean/wipe/what car detergent to use etc very patiently. (It helped that I collected close to the end of their work day also)

E) Eric is Winson's colleague and he is the one that did the coating and oversee by Winson. Superb job!

F) Even after a week, they are still answering my ad hoc queries on how to take care of the car!

It was a very good educational experience as I never did a coating costing S$1K+ with 2 times maintenance package (always just waxing or simple polishing). Really can see the benefits of the Graphene coating!
 

review user
Desmond Yuen, reviewed on Facebook
Very happy with the service!  Posted on 21-Nov-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Did the KlarCOAT Titanium package and was served by Eric and Winson. Both of them are very friendly and customer-oriented. They take the time to explain the details to you and evaluate your car, they pay special attention to the individual car to get the best results depending on your car condition. They also gave me good tips on how I can care for my car and recommended what products to use. Very happy with the service! - Desmond Yuen
 

review user
Roy Yuan, reviewed on Facebook
Let the professionals handle it.  Posted on 18-May-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I went to Klar Details and spoke to Zhiwei with a heavy heart. You see, I went to get a new bumper and side skirts for my car. It was cheap, included spray painting. $2,xxx. Not only the paint job was bad, they messed up my car leaving tons of contaminants on the surfaces of my car, bonnet, roof and boot. It was stuck so bad that it can't be washed off. Me being "gei kiang" went to buy a clay bar and clay it off. Results were good at first coz the surfaces felt smooth again, but when I wipe off the water and see. To my bloody horror, it was full of scratches!!!!! It was really bad, the picture you see of the before photo doesn't show how bad it was. Trust me it was so bad that I thought I had to respray the whole car. Thanks to Zhiwei and team, he assured me that they can help remove most of it. Usual time they take was 7 hours. They spent more than 11 hours to restore mine. I'm so appreciative of their efforts, patience and above all, their passion on detailing. My Maser came back looking like it just came out of the showroom when I first took it. Awesome job they have done. I can't express my gratitude on how they've revived my Maser. Thank you Zhiwei and team!!! Moral of my long story. 1. Cheap, high chance not good. 2. Kiang dioh ho, mai gei kiang. Let the professionals handle it. - Roy Yuan
 

review user
Kenneth Tan, reviewed on Facebook
Experience & skillful  Posted on 08-Jan-2022
  • Technical Expertise5.0
  • Customer Service5.0
Experience & skillful. Awesome product, it rejuvenate the youth , shine back to your car . Believe with your eyes - Kenneth Tan
 

review user
Amin TK, reviewed on Facebook
Highly recommend Klar Details to anyone  Posted on 13-Dec-2021
  • Technical Expertise5.0
  • Customer Service5.0
Highly recommend Klar Details to anyone that looking for high coating quality, and Im happy to choose Diamond package which is awesome Special thanks for Zhi Wei too - Amin TK
 

review user
Chei Kink Chong, reviewed on Facebook
Very professional team  Posted on 22-Jul-2021
  • Technical Expertise5.0
  • Customer Service5.0
From the read up on the recommendations and comments of their existing customer, I decided to give it a try. I turned out to be another very happy customer now! Very professional team, from initial information enquiries , the detail work done on my car, and the post maintenance tips given, everything is in the top notch service. Highly recommended !! Special thanks to ZhiWei & Winson + the team that's deal with my car today. - Chei Kink Chong
 

review user
Christina Tang, reviewed on Facebook
Job well done!  Posted on 20-Jul-2021
  • Technical Expertise5.0
  • Customer Service5.0
Thank You Eric and Zhi Wei! Job well done! Thank you for treating my new car so well. You have gain a satisfied customer that will return. - Christina Tang
 

review user
Edmund Sim, reviewed on Facebook
Prompt and efficient response  Posted on 14-Apr-2021
  • Technical Expertise5.0
  • Customer Service5.0
Prompt and efficient response by Zhi Wei and team. Their services and work quality were top notch. Am very pleased with their work! - Edmund Sim
 

review user
Booster Dan, reviewed on Facebook
Awesome job  Posted on 08-Apr-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
Awesome job...!! Truly as advertised, no hard sell with transparent pricing. Thanks Zhiwei for accommodating my requests and also the team for the wonderful job! - Booster Dan
 

review user
Edwin Beh, reviewed on Facebook
Expertise service personnel  Posted on 20-Mar-2021
  • Technical Expertise5.0
  • Customer Service5.0
Expertise service personnel & taking their time seriously when grooming of my vehicle .... strongly recommend Klar Details... - Edwin Beh
 

review user
Matt Page, reviewed on Facebook
Keep up the excellent work!  Posted on 15-Mar-2021
  • Technical Expertise5.0
  • Customer Service5.0
First class! The team, turn around and the quality of work are excellent. The attention to detail is second to none. I've had a number of details across many cars (and many countries). I'm very impressed with Klar, and the results speak for themselves. See you in a few months for the spa; keep up the excellent work! - Matt Page
 

review user
Qu Songda Kelvin, reviewed on Facebook
Good experience with Zhi Wei, Winson and Eric  Posted on 11-Mar-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Good experience with Zhi Wei, Winson and Eric. Zhi Wei is very responsive in the chat and accommodating to the changes in appointment. Winson and Eric takes pride in their job and I can really feel the effort they put into the detailing job for my car. They are also very friendly and willingly shared tips on car maintenance and cleaning. Product used is good and my car shine bright like a diamond after the detailing. Overall a very positive experience with Klar Details which I would strongly recommend. - Qu Songda Kelvin
 

review user
Benson Toh, reviewed on Facebook
Impressed with the output  Posted on 03-Jan-2021
  • Technical Expertise5.0
  • Customer Service5.0
Sent my car for coating and I was quite impressed with the output. It has been raining almost daily and I was quite worried about the disruption to the polishing. Luckily Klar have got curing lamps to fasten the hardening of the coating. And I was able to drive off in the rain with no damage to the coating. I wipe dry the moment I reached home. Winson and team have been great in imparting tips on maintaining the shine and the whole process was done in good timing as well. Highly recommended. - Benson Toh
 

review user
Haikal Zahar, reviewed on Facebook
Meticulous work  Posted on 25-Dec-2020
  • Technical Expertise5.0
  • Customer Service5.0
Thank you Eric and team for the meticulous work. I am thankful for the excellent service and the attention to detail. Thank you for sharing your knowledge with me as well and I am glad that I chose Klar Details to beautify my car. 10/10 would go again. - Haikal Zahar
 

review user
Erwin Osman, reviewed on Facebook
Professional and yet friendly  Posted on 16-Dec-2020
  • Technical Expertise5.0
  • Customer Service5.0
Zhi Wei, Winson & team. Thanx for the extremely detailed work! Top men! Professional and yet friendly.. The place you want to put your vehicle and with no doubts, you will be fully satisfied! Guys, I will be back for more.. Keep it up! - Erwin Osman
 
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Merchant Logo Klar Details
5 stars - based on 74 reviews

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