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   Consumer Reviews of Volkswagen Group Service Centre (Volkswagen)
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1.0
 
1 Consumer Reviews
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Technical Expertise
1.0 Customer Service
1.0
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Value for money
1.0 Outlet Experience
1.0

LYC
LYC
3rd Gear
2 reviews
297 points
212 forum posts Joined on 11-Jan-2012
Brand New Car in, Left with a Damaged Car.  Posted on 02-May-2019
  • Technical Expertise1.0
  • Customer Service1.0
  • Value for money1.0
  • Outlet Experience1.0
The title says it all. The staff at the MacPherson outlet doesn't take care of your brand new car.
Avoid this outlet, especially if your car is brand new, just few days old off the showroom. The staff do not have the expertise to properly diagnose the actual issue, and may cause even more problems to you and your car. It left me without my car for almost a month for my case, and only provided a lousy courtesy car.
What made it worst was, it the workshop even tried to deny all wrongdoings initially.
Always check your car before handing over the keys and after collection. Attached photos are some of the cosmetic damaged to the car in just 1 visit.
It has been almost 1.5mths till date, we have yet to receive any proper compensation from them. Very disappointing and bad experience from a reputable AD workshop.

4 Review Photo(s)

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Merchant Logo Volkswagen Group Service Centre (Volkswagen)
1 stars - based on 1 reviews

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