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   Consumer Reviews of Alan's United Auto
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4.7
 
17 Consumer Reviews
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Technical Expertise
4.7 Customer Service
4.6
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Value for money
4.6 Outlet Experience
4.6

DopeyOne
3rd Gear
1 reviews
414 points
122 forum posts Joined on 04-Feb-2015
Excellent and Impressed Claim Experience.  Posted on 17-Jan-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
It was an absolutely fantastic and pleasantly wonderful claim experience with Alan's Auto. Bumper got hit from the side which ended up condenser and bumper plus front grille, headlights, all which requires replacement. Kenny did all the paper work, very professional and meticulous executive. Team of workers are very professional as well in putting things back together step by step. In the end, i felt my car was even better than to return to AD for such an incident. They have no issues with ECU electronics either (my fear). Boss Alan was so so nice a person, he decided to let me have courtesy car at no cost. Total number of downtime (Christmas and New Year, very disruptive period) was three weeks, in exchange of detailed, precise and excellent results. I just blabbered some items (car issues) that bugs me during my conversation with Kenny, and he got it all rectified! Simply amazing. Please, give Alan United a chance to prove to you...Their excellent services.
 

mackgraphix
Neutral Newbie
1 reviews
2 points
8 forum posts Joined on 08-Dec-2015
Honest workshop, friendly workers & reasonable pricing  Posted on 20-Jul-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The one workshop I can entrust my car to. Gives honest recommendations and pricing I do not even want to bargain with them. They don't charge for simple jobs as well. Definitely my preferred workshop.
 

Neutoris
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 13-Mar-2013
Worst Workshop Ever  Posted on 05-Nov-2014
  • Technical Expertise2.0
  • Customer Service1.0
  • Value for money1.0
  • Outlet Experience1.0
This is one workshop I will never recommend. Service attitude is bad, place is sleazy and it isn't a place that makes you feel safe to repair your car. Alan is the worst prick of all, over-charging and making it seem like it makes sense. Granted, he seems to have some technical knowledge, but well a con man gotta be convincing at least. I can find places not too far away with better services and better prices. I would never go back and will not recommend anyone.
 

kathleentansk
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 22-Aug-2014
Excellent Customer Service!  Posted on 22-Aug-2014
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I am Kathleen. We have a Nissan which was dented by a lorry. We were recommended by a friend Joseph to this workshop. We were really amazed by their expertise and customer care attitudes. Alan and Kenny are really very very helpful, in terms of accident claim knowledge, car maintenance and gave us confidence for their service. Besides, they are not calculative, they provide best solution to us, such as arranging use of car, claiming and repainting. We felt so at ease and at home, eliminated my fear to going to car workshop as a lady. I give many thumbs up to this place and wish them all the best! Thank you very much!
 

Mike49
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 24-Apr-2013
Excellent service at an excellent price  Posted on 24-Apr-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Took my wife's car to get bodywork fixed last Monday. Job was excellent, completed on time and the staff were all extremely helpful. Lift to MRT when I dropped the car off was appreciated and I was very impressed that they delivered the car home when the work was done, at no cost! Best repair shop I have been to in Singapore.
Keep up the good work.
 

Swylim
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 08-Aug-2010
Great service  Posted on 26-Dec-2012
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Last week when my car was involved in an accident, I brought it to thiis workshop as it is one of the authorized workshop under my car insurance scheme. The boss Mr Alan was very helpful and courteous. The workers did a great cheap and charges were reasonable. Service was also professional.
Then this week, when I felt something else was wrong which were my tires, I went back to Alan, and he drove my car and I to another tyre workshop to get the tires checked.
Alan continued to render consistent great service and was courteous throughout. Unlike some of the mechanics that I have used who were more gruff and impatient.
Will definitely recommend him to friends and use his workshop in future
 

Dejian
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 03-Dec-2012
Prompt, Friendly Service at Reasonable Price  Posted on 03-Dec-2012
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Went to change my battery and wipers, and check my tyres today. Service was prompt, staff were friendly and eager to provide advice. Was in and out of the workshop within 45 minutes. Will be back. Thanks to those who made the reviews. It was a good recommendation.
 

Dionchon
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 05-Nov-2012
Professional/Friendly and Ethical Boss  Posted on 05-Nov-2012
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Highly recommended for repair and servicing. Friendly staff and courteous boss. Professional and ethical. No exorbitant charges. Shattered rear-window. Fixed at ~$100 plus repainting. Others quote $300-$400.

Double thumbs Up!
 

Gnsemaj
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 04-Jan-2010
 Posted on 04-Jan-2010
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Strongly recommended. Service great and reasonable pricing. Been seeking them for most of my car works.
 

Ahdi
Neutral Newbie
2 reviews
2 points
1705 forum posts Joined on 10-Jul-2004
 Posted on 28-Nov-2009
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Honest boss with nothing to hide. Can repair they will recommend. My gearbox failed and he did not want to repair, cos he say its not worth it and recommended me to change car. Provides insurance claims with courtesy car of good quality. Reasonable labour charges, although not the cheapest, but provide very satisfactory workmanship.
 

D_bergkam
1st Gear
1 reviews
70 points
187 forum posts Joined on 27-Dec-2008
 Posted on 31-May-2009
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Excellent service! Highly recommended. The boss is such a sincere guy!
 

bellboy
4th Gear
4 reviews
885 points
247 forum posts Joined on 31-May-2009
 Posted on 31-May-2009
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I sent my car for insurance claim against 3rd party there before. Very glad that they gave me a courtesy car, and did a 100% claim against the other party. I did not have to do much work. Little hassle for me, and got things done. Recommended.
 

Joesonang
Neutral Newbie
5 reviews
0 points
0 forum posts Joined on 18-Aug-2006
 Posted on 15-Oct-2008
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Friendly boss Alan!!! Helpful Kenny!!! Did my claim and repair works from them last month! Very speedy and efficient services provided by them! They are TM asia authorised repair workshop! Will definitely refer all my kakis to them!
 

Chriskuang
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 11-Sep-2008
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Best on claims and friendly boss. Very transparent and helpful. No hidden agenda. Job quality good!!! Thanks to Alan and Kenny.
 

Wilberforce
Neutral Newbie
114 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 04-Jun-2007
  • Technical Expertise4.0
  • Customer Service4.0
  • Value for money4.0
  • Outlet Experience4.0
The workmanship here is very good. was recommended to my friends here. all of us have been using their service since then.
 
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Merchant Logo Alan's United Auto
5 stars - based on 17 reviews

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