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   Consumer Reviews of Kim Hoe And Co. (Since 1974) Pte Ltd
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4.6
 
93 Consumer Reviews
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Technical Expertise
4.7 Customer Service
4.7
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Value for money
4.6 Outlet Experience
4.5

Ken100
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 28-May-2010
Incompetent & irresponsible or what?  Posted on 29-Sep-2013
  • Technical Expertise1.0
  • Customer Service1.0
  • Value for money2.0
  • Outlet Experience1.0
Changed my rim there recently... all went well until the first rim with tyre was mounted. Bad news that the rim couldn't clear the stock brake caliper. Problem resolved when I reluctantly agreed to install a 5 mm spacer after much reassurance. Not impressed by the experience, I left shortly after.

Returned next day when intermittent metal to metal contact sound was heard when driving. Mechanic on duty (was a Sunday) not only refused to check but put the blame on the brake pad! Great... Tai Chi grandmaster at work!

For clarity, subject car make/model is Honda GD Jazz... how difficult can it be?
Management Response by Kim Hoe And Co. (Since 1974) Pte Ltd
09-Oct-2013

We regret for the inconvinence caused but here to clarify some things.
You came down the first time to check on our quotation and to choose the rims you looking for ,you returned the second time a few days later to commit into buying. The dimenssion of the rims you choose is 15" x 6.5jj with offset 40 which is compliant to your vehicle. However during fitting , we realised your LEFT FRONT brake caliper position is different from the RIGHT FRONT as the allowance seems to be alot closer to the rims . We even tried to swapping the RIGHT FRONT RIMS to your LEFT FRONt but the allowance is still as close. We suggested you to replace other rims but you didnt like the rest of the wheels design therefore we suggested you 2 pcs of spacer to make sure there are more than enough allowanace to clear your wheels.
You called me the following Sunday morning and complained to me after driving for >45mins there are metal rubbing sound when you step on the brakes and i advised you to come over to let us do a check for safety purpose.
Upon reaching my workshop you came rattling at my collegue with nasty words without letting us to diagnose the issue. You asked my mechanic ah long what might be the problem and he says it might be the spacers or brake pad giving out the rubbing sound so kindly let us do a check. YOU DECLINED AND LEFT SHOUTING " You don't touch my car I want to go my workshop to check and I will write in CASE to claim us". We totally understand your frustration especially when problem arise after changing parts, however there are definetly other possiblities that leads to other issues . We will definetly be resopnsible if we have causes any damage to your car due to our neligence .

 

Azamrusdimhd2003
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 12-Aug-2013
Good!!  Posted on 12-Aug-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
Near by my wife workplace so decided to change my tyres with them.
Replaced 4 tyres for my Audi & repaired my 4 years old rims with rashes on them.
Fantastic job done although it took them quite awhile due to the crowd.
Reasonable pricing and friendly people!
 

Nick299
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 22-Jul-2013
happy customer!  Posted on 23-Jul-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Recommanded by my friend to this shop and bought a set 4 bridgestone tyres from them. Their prices seems reasonable and workmanship looks good judging from the happy customers that roll in and out from this workshop.
 

Irenelopez
Neutral Newbie
3 reviews
1 points
30 forum posts Joined on 21-Dec-2012
Very good place, will definitely recommend!  Posted on 31-May-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I came here to change my worn out tyres and I got Bridgestones even though I was advised by the very friendly and professional staff to get Dunlops instead. They weren't too pushy and the tyre replacement was very good. Pirce was also reasonable. Definitely coming back!
 

MeloDEE
1st Gear
8 reviews
16 points
40 forum posts Joined on 21-Jul-2011
Good service & good pricing  Posted on 29-May-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I did my aircon flush here and they explained to me everything that needed to be done and they made sure I fully understood before I did anything. The mechanic also told me that I should change my tyres because they bald alr...so he helped me pick out a set of Michelins that are very good and not too ex. Definitely recommend!
 

Kimage
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 26-Mar-2013
Excellent service, competitive tyre pricing and highly recommended  Posted on 20-May-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Done air-con flushing and replacement of new tyres. Did a great job diagnose my aircon issue and explain every detail what needs to be done. Tyres pricing are quite reasonable. Competitive pricing.
 

Asiadude
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 18-May-2013
Be Careful! Quote sgCarMart for the best price available.  Posted on 17-May-2013
  • Technical Expertise4.0
  • Customer Service4.0
  • Value for money5.0
  • Outlet Experience5.0
Every driver will have the first tire change experience and usually we will pre-read reviews online and shortlist reputable dealers so that we can make the best purchase. After reading all the good reviews of Kim Hoe for value for money and good service, I decided to drop by to take a look.

An uncle by the name of Ah Seng who approached me and I ask for tires that are suitable for my car, although I did my research online on others brands and through SGCarmart however the uncle recommended me Kumho tire because he mentioned that my Honda City tire size has quite limited options. He mentioned that these korean tires suited my car best (205/45ZR16 37W XL) and quoted me $140 each however I felt its too expensive as my budget is $110 per tire. I wanted to call the other dealers to compare price then he quoted $135 each saying that it is the best price, he assured me that is a good buy and can bring my friends there next time. I decided to trust him as Kim Hoe is a reputable company and reviewed with good pricing in which usually I will call around to compare prices. It took only 20 mins and on the spot the tires are fixed. I went home elated and happen to chat with my friends on my new tires then I realized that I had brought overpriced tires. I called other dealers the next day to check price and realized I was paying more for the tires and it really shocked me. $10 or $20 more I don't really mind for good service but more than $20 was too much. I felt taken advantage as Ah Seng assured me of the best price.

I contacted Kim Hoe again and this time surprisingly I am impressed by how Alex take the time and effort to provide a good service recovery. He explained to me that its a misunderstanding as i paid more for value added service like tire rotation/balancing and free nitrogen refill every 10k km which I am agreeable to. After some clear explanation and goodwill, I am truly satisfied with the service recovery and turned from an angry customer to a happy one.

I must say that the tires recommend is quite good and the time taken plus service level is not bad. To prevent any misunderstanding, new drivers like myself must do our homework, stick to the tires we have researched and called around different dealers to compare prices or packages before walking in to the dealer will be wiser option and remember to quote sgCarMart for the best price available. Happy tire hunting!
 

Patwond
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-Mar-2009
Excellant service and efficient team  Posted on 11-May-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was looking to change my tyres which were nearing 5 years old. So I went into search and found Kim Hoe with 5 stars. So I gave them a call and they were friendly on the phone. I made a trip down and the staff offered excellent service and advice for tyre brand and make and rims change.
Not only did I change the rims and tyres, I included the air con maintenance service as well. The price was reasonable and no hard selling from the staff. I'm glad I made the trip down.
I've even recommended Kim Hoe to my cousin as well.
Thumbs up and good job, well done.
 

Whitehawk
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 04-Apr-2013
Excellent service!!  Posted on 04-Apr-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Went there to change 1 set of tyres. Alex recommended ContiPremiumContact 2. It was good value for money. Quick service. Will visit them in the future.
 

Schwantz
Neutral Newbie
1 reviews
0 points
6 forum posts Joined on 31-May-2005
Satisfied Customer  Posted on 02-Apr-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
Good service from Alex. No hard sell. Good price too.
 

Wongkxsgate
Neutral Newbie
1 reviews
0 points
15 forum posts Joined on 11-Mar-2013
tires changed there  Posted on 18-Mar-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
served me a packet drink immediately after i committed, total time spend almost close to 2 hours,it seem they were quite busy actually. Wil defintely patronize them again.. But guess I will give boss alex a call before dropping by..Good pricing & service afterall!
 

Axeman24
2nd Gear
6 reviews
163 points
211 forum posts Joined on 28-Apr-2005
Very friendly service and no hard selling  Posted on 31-Dec-2012
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
When there this morning as my rim got a very bad scratch. Initially just wanted to get it refurbished but the staff show me that due the impact, my rim was damage, had no choice but to change the rims. However, the staff not only didn't push me to buy a brand new set of rims, instead they suggested that I change a used ones which was nice but I decided to buy myself a birthday present so I got myself a new set of rims which the staff give me a good offer that i cannot resist. Thank you for the good customer service. I will definately recommend my friends to your shop.
 

Rich_tankh
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-Mar-2009
Excellent service!  Posted on 20-Dec-2012
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Alex offer good knowledge of tyre and pricing in the interest of his customer. Got the latest Bridgestone T001 model @ very competitive price, and job done within 30mins. Managed to get good contacts of other car dealers offering other car services. 2 thumbs up! ;)
 

Desmonkyl
Neutral Newbie
1 reviews
5 points
13 forum posts Joined on 14-Oct-2012
Finally, I have discovered another Cheap and GOOD Tyre Shop.  Posted on 24-Nov-2012
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
was advised to just change my front 2 tyres there 2day, gd price and services.
thanks boss son!!!
 

VellfireS
4th Gear
1 reviews
923 points
8257 forum posts Joined on 26-Nov-2009
Thumbs Up  Posted on 27-Oct-2012
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
Went there today to change tyres today... Customer service from Alex very good.. Do keep in mind I have no affiliations with the company.. He is very knowledgable on the tyres and all... Definitely I'll go back there... Prices were reasonable too.. Bought a set of Goodyear F1 Assymetric 2
 
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Merchant Logo Kim Hoe And Co. (Since 1974) Pte Ltd
5 stars - based on 93 reviews

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