We refer to Mr Johnathan123's posting on 11 May 2019.
We understand your disappointment, and apologize for any inconvenience that this may have caused you.
Based on the information we received about your loss, and after taking into consideration your policy coverage -we trust we have
your understanding the reason we had to decline your claim.
Miss Leong, Assistant Manager, EQ Insurance
A company which does not serve customer's interest
I bought a travel insurance through my agent at Prudential almost a year back as I was going for a backpacking trip around Europe. At my stay in Switzerland, we rented a car and returned it after using it for about 4 days. We dropped the car rental key into the dropbox back at Geneva airport as it was after office hours, the office was closed and nobody could check for damages on our car, and we h... Read More »
A different experience though
EQ Insurance has been responsive. While other companies take a few working days to respond, they do respond within one working day :)
Very happy with the service quality and standards.
EQ Insurance - Reply to Aggylow
We refer to Ms Aggylows posting on 15 May 2013.
As an insurance company, it is our duty and responsibility to protect our customers rights and to ensure that any sensitive information of our customers as well as their personal data are not being divulged.
As such, our claim officers are not authorized to correspond or take instructions from any other person other than our insured. We... Read More »