Volkswagen Singapore expands with new MacPherson centre
11 Apr 2012|9,738 views
There is no doubt that Volkswagen is fast becoming a common name in our small and competitive automobile industry - much less of a surprise that more of the offerings from the Wolfsburg carmaker is flooding our local streets. It is then a 'right' move to expand sales and service infrastructure – which they did with the new Volkswagen Centre MacPherson, the second on our local shores in addition to the one at Alexandra.
Figures from Volkswagen Singapore have shown that close to 40% of their current clientele resides in the East – a substantial figure by any standard. Besides being an outreach post for sales enquiries, the new centre is equipped with full-fledged servicing capabilities.
In addition, the centre adopts a more efficient servicing work flow, via the use of electronic gadgets, so as to provide a better and more comprehensive service experience. The centre also has a service section catered for insurance enquiries – representatives will be at site in the event that the customer requires expertise on claims matters.
With a gross floor area of 93 thousand square feet (Alexandra at 137 thousand sq ft), the refurbished three-storey complex is capable of handling up to 70 cars per day, in terms of repairs and interval servicing. When coupled with the current capacity of 90 cars at the Alexandra centre, the two centres have a total handling capacity of 160, a considerable boost in terms of customer service capabilities.
The new centre will also come with an array of value-added services to give the owners a peace of mind, such as a 24-hour roadside assistance and availability of shuttle service to the nearby train station, as well as cars for loan.
Customer facilities include a showroom cafe, service lounge, as well as a kids’ corner. To further enhance service quality, Volkswagen Singapore has introduced dialogue reception, where a service advisor will discuss issues pertaining to the vehicle on site.
The new Volkswagen Centre Singapore MacPherson is located at 1 Kampong Ampat, Singapore 368314.
There is no doubt that Volkswagen is fast becoming a common name in our small and competitive automobile industry - much less of a surprise that more of the offerings from the Wolfsburg carmaker is flooding our local streets. It is then a 'right' move to expand sales and service infrastructure – which they did with the new Volkswagen Centre MacPherson, the second on our local shores in addition to the one at Alexandra.
Figures from Volkswagen Singapore have shown that close to 40% of their current clientele resides in the East – a substantial figure by any standard. Besides being an outreach post for sales enquiries, the new centre is equipped with full-fledged servicing capabilities.
In addition, the centre adopts a more efficient servicing work flow, via the use of electronic gadgets, so as to provide a better and more comprehensive service experience. The centre also has a service section catered for insurance enquiries – representatives will be at site in the event that the customer requires expertise on claims matters.
With a gross floor area of 93 thousand square feet (Alexandra at 137 thousand sq ft), the refurbished three-storey complex is capable of handling up to 70 cars per day, in terms of repairs and interval servicing. When coupled with the current capacity of 90 cars at the Alexandra centre, the two centres have a total handling capacity of 160, a considerable boost in terms of customer service capabilities.
The new centre will also come with an array of value-added services to give the owners a peace of mind, such as a 24-hour roadside assistance and availability of shuttle service to the nearby train station, as well as cars for loan.
Customer facilities include a showroom cafe, service lounge, as well as a kids’ corner. To further enhance service quality, Volkswagen Singapore has introduced dialogue reception, where a service advisor will discuss issues pertaining to the vehicle on site.
The new Volkswagen Centre Singapore MacPherson is located at 1 Kampong Ampat, Singapore 368314.
Latest COE Prices
July 2024 | 1st BIDDING
NEXT TENDER: 17 Jul 2024
CAT A$91,001
CAT B$100,901
CAT C$70,001
CAT E$100,889
View Full Results Thank You For Your Subscription.