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   Consumer Reviews of BCC Automotive Pte Ltd
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4.9
 
63 Consumer Reviews
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Technical Expertise
4.9 Customer Service
5.0
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Value for money
4.6 Outlet Experience
4.8

review user
Jeff Ho, reviewed on Facebook
Friendly and helpful. Always deliver beyond expectation  Posted on 16-Mar-2020
  • Technical Expertise5.0
  • Customer Service5.0
I like the mechanic Ah Seng of Old Toh Tuck outlet. He is very friendly and helpful. Always deliver beyond expectation. - Jeff Ho
 

review user
Shaun Chng, reviewed on Facebook
Prompt and friendly first class customer service and competitive pricing  Posted on 30-Dec-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
My first time bringing my car into BCC for a fault diagnosis. I booked a service with Nora, the service staff who took my call. She tended to me the following day. She is cheerful and very friendly. She got me sorted out with the mechanic the moment I arrived at their Toh Guan branch. Got to know their in-house mechanic, Mr Ong, we took a look at my car and was quickly able to diagnose BMW OBD faults and recommended the best repair strategy and part replacement based on budget, and duration to my next service. I found BCC staff very knowledgeable in continental cars. I found their prices are very affordable for offerings. And much cheaper than authorised distro repair (PML). This, with prompt and friendly first class customer service and competitive pricing, will definitely see myself returning back to BCC for my next service. - Shaun Chng
 

review user
Fernandez Anandaraj, reviewed on Facebook
His service and dedication is highly commendable!  Posted on 25-Dec-2019
  • Technical Expertise5.0
  • Customer Service5.0
I walked into BCC Automotive after a recommendation and i am very pleased with the service rendered by Scng in Toh Tuck Ave branch has been extremely helpful and patient. He explains to me thoroughly on the repairs his going to do and helps me clarify any doubts that i have. I am assured when my car runs through repairs with him around. His service and dedication is highly commendable! Keep up the good work - !Fernandez Anandaraj
 

review user
Shi Jie Tang, reviewed on Facebook
BCC always provide a wonderful experience  Posted on 24-Dec-2019
  • Technical Expertise5.0
  • Customer Service5.0
I have been servicing my vehicle with BCC (Kaki Bukit) since 2017. I recently upgraded to a pre-own conti car, just one month into driving this car, the problems started coming out. The car dealer did a dirty job by hiding the problems. As a typical cost saving person, I went to a few workshops for quotes but still stick with BCC because their prices are reasonable and comparable to others as well. They are honest in their recommendations to tell you things that you should change immediately or no rush to change. As a car owner, we definitely want to minimise the repair cost as much as we can. BCC always provide a wonderful experience and u guys should check it out. Melvin - Branch Manager Ah Siang & William - Very knowledgeable Mechanics - Shi Jie Tang
 

review user
Yu Liang, reviewed on Facebook
Always my trusted workshops for car servicing and repairs since Year 2006.  Posted on 19-Nov-2019
  • Technical Expertise5.0
  • Customer Service5.0
Always my trusted workshops for car servicing and repairs since Year 2006. Since then, I've referred many of my friends and all are satisfied with their job and service. 👍👍👍 - Yu Liang
 

Micb
5th Gear
2 reviews
1,284 points
489 forum posts Joined on 15-Aug-2007
Professional Workshop  Posted on 12-Nov-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
I'm writing this long overdue review and feedback, after sending my car in for an oil change in July 2019.

Overall customer service experience was pleasant, from appointment booking to car collection. It was done in a professional manner similar to AD standards, except without a comfortable lounge to relax while waiting.

I used the engine oil change packaged with the 3-in-1 engine treatment, could feel an immediate improvement in my old workhorse.

The service adviser or supervisor took some time to present me with a checklist of the items which required attention, either to service or change. No hard selling at all, which I like.

Overall, this is one of the more professional independent workshops I visited, and would probably re-visit again, if it is not so far from my place.

I have given a 4 star rating for "Value for money" Above, as I felt that the cost of replacement parts are slightly pricier.

Cheers.
 

review user
Alvin Rodrigues, reviewed on Facebook
Excellent with their delivery of service, attention to detail and most of all transparency  Posted on 26-Sep-2019
  • Technical Expertise5.0
  • Customer Service5.0
I've used BCC twice at their Kaki Bukit outlet. Melvin and his team were excellent with their delivery of service, attention to detail and most of all transparency when dealing with my SLK. I would not hesitate to recommend them to anyone in the future. Hope their boss realize that he has good employees running the show. Cheers and Thank you again Melvin. - Alvin Rodrigues
 

review user
Sharina Bynes Sin, reviewed on Facebook
So impressed w the customer service by Nora and team  Posted on 26-Sep-2019
  • Technical Expertise5.0
  • Customer Service5.0
Got my car serviced here before and was so impressed w the customer service by Nora; friendly and personable backed w a great team of guys like Franky and Kar Seng; that I've been back since. Thanks guys for the good job always and always meeting my timeline - Sharina Bynes Sin
 

review user
William Koh Wei Liang, reviewed on Facebook
Great service and swift replacement of parts  Posted on 07-Aug-2019
  • Technical Expertise5.0
  • Customer Service5.0
Was at Toh tuck road branch this morning, served by Nora and Supervisor Kar Seng. Great service and swift replacement of parts. Highly recommended! - William Koh Wei Liang
 

review user
Mohamed Siddiq, reviewed on Facebook
Great service & care, including insights & comfortable recommendations  Posted on 18-May-2019
  • Technical Expertise5.0
  • Customer Service5.0
thumbs up to the team @kaki bukit. As always great service and care, including insights and comfortable recommendations from Melvin! well recommended! - Mohamed Siddiq
 

review user
Nicholas T C Lee, reviewed on Facebook
High attention to detail and very helpful  Posted on 18-May-2019
  • Technical Expertise5.0
  • Customer Service5.0
Great service @ BCC Sin Ming! High attention to detail and very helpful. Plus they don't make you "change things unnecessarily", unlike many other workshops that try to make a profit on parts. - Nicholas T C Lee
 

review user
Adam Loo, reviewed on Facebook
Service is outstanding, fast and reliable.  Posted on 28-Mar-2019
  • Technical Expertise5.0
  • Customer Service5.0
serviced our commercial vehicle today at BCC's Kaki Bukit Branch. I must say that their service is outstanding, fast and reliable. thanks Melvin for your kind assistance! - Adam Loo
 

review user
Maung Solomon, reviewed on Facebook
Professional and detailed in their work  Posted on 07-Mar-2019
  • Technical Expertise5.0
  • Customer Service5.0
first time in bcc automotive at toh tuck ave, my car was service by ah seng, very professional and explain in detail to me about the problem with my car. - Maung Solomon
 

review user
Dominic Quek, reviewed on Facebook
Service was top notch  Posted on 06-Mar-2019
  • Technical Expertise5.0
  • Customer Service5.0
I went to the outlet at kaki bukit.was served by Mr Melvin I must say their service was top notch with customer satisfaction guaranteed. will definitely recommend to my friends! - Dominic Quek
 

review user
David Tay, reviewed on Facebook
Thumbs up to the team for their assistance  Posted on 06-Mar-2019
  • Technical Expertise5.0
  • Customer Service5.0
Was browsing and wondering which of the workshops to go to regards to a recurring sound that I keep hearing whenever I drive... Decided to give it a try at BCC based on the positive reviews seen. So is my first time there & I must say I was not disappointed at all. Melvin contacted me and listened to my sharing on the issue. Even though his Kaki Bukit outlet doesn't have available slot for me, he still try to spare me a 1 hour time to have his colleague to take a look & trouble shoot the car (as I mentioned is nearer to my place) After approx 2 hours wait, problem identified & rectified. And with another 2 days of monitoring, the sound has disappeared ! Thumbs up to the team for their assistance, passionate in tackling the problem & genuinely listening to customer to understand the situation. Wonderful customer service! 💪😄 - David Tay
 
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Merchant Logo BCC Automotive Pte Ltd
5 stars - based on 63 reviews

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