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   Consumer Reviews of Fong Kim Exhaust System Pte Ltd
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4.7
 
75 Consumer Reviews
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Technical Expertise
4.6 Customer Service
4.8
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Value for money
4.6 Outlet Experience
4.7

review user
Simon Lam, reviewed on Facebook
Friendly and helpful  Posted on 25-Sep-2018
  • Customer Service5.0
  • Outlet Experience5.0
Went to Fong Kim to install RS Chip for my car after several enquiries through messenger. Was attended by Dylan Lee who was friendly and helpful. He even shared with me how to operate and select the mode from the apps. 👍 - Simon Lam
 

review user
Dexter Gan, reviewed on Facebook
A trustworthy workshop  Posted on 23-Jun-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Wanted to install coilovers and so contacted Dylan to find out more. He's friendly and patient, replies in WhatsApp were fast too so decided to go with Fong Kim. First visit to the WS for the installation, the staff were already very friendly and approachable... When I went back for adjustment, Ah Chee spent some time during the test drive to explain more details on the coilovers to me, can see that he's knowledgeable and takes pride in his work. Definitely a trustworthy WS that you can safely leave your car with them to get the job done right. - Dexter Gan
 

review user
Izzil Jumahat, reviewed on Facebook
Friendly & knowledgeable staff  Posted on 12-Jun-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Friendly & knowledgeable staffs. Minimal time wasted as they're very efficient at what they do. ����� Special mentioned to Ah Hua. � Recommended for all your car needs. �� - Izzil Jumahat
 

review user
Jason Letchmanan, reviewed on Facebook
Excellent and friendly mechanics  Posted on 01-Jun-2018
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Excellent and friendly mechanics. Price is very good too. Totally satisfied customer! - Jason Letchmanan
 

review user
Kian Beng Tan, reviewed on Facebook
Great work done  Posted on 15-May-2018
  • Customer Service5.0
  • Outlet Experience5.0
thanks dylan for having the patience to slowly explain everything in details to me. great work done and i'm happy with the end result. - Kian Beng Tan
 

song77
2nd Gear
1 reviews
245 points
81 forum posts Joined on 21-Apr-2018
Positive Experience  Posted on 01-May-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Raymond attended to me personally. I explained to him my vehicle cannot take 100%-120% Full load (i.E: 5 big guys), else during mounting and dismounting there will be "Tilam spring scratching" Sound which is irritating. I seldom hit full load. But the vehicle has no problem on the road with full load, and no issues when crossing humps.

Fearing it is suspension issue as my ride is getting old, my AD inspected the vehicle and remarked the suspension is fine. Similarly, my regular workshop, commented there is nothing wrong with the suspension. The interesting part is that the issue cannot be replicated easily.

When the AD and trusted workshop both commented the suspension is fine. Then what is the problem?

A friend recommended me to Fong Kim because they have a good reputation for exhaust and suspension systems.

I recounted the incident to Raymond. Raymond jacked-up the car and similarly commented the suspension is fine as there is no leakage. He recommended me to change to a aftermarket coilover because the stock suspension in my vehicle is relatively soft (Yes. It is a comfortable ride). He confidently told me that it will definitely resolve the problem. I have never seen such confidence in a workshop before. He did highlight that the drive will be slightly rougher after the change which is perfectly fine with me.

Two hours later, Raymond confidently informed me that the problem is resolved and he tested the vehicle with full load.

During payment, I was told I could pay by credit card with no extra charges! Pleasant surprise but since I promised to pay by NETS and Raymond offered me a small discount, I honoured my word.

It has been a couple of days and I never hear that irritating "Tilam scratching" Sound again, even during the occasional full load.

Thumbs up!
 

review user
Jay Mageswaran, reviewed on Facebook
Fantastic crew  Posted on 24-Nov-2017
  • Technical Expertise5.0
  • Customer Service5.0
fantastic crew who did a good job on fixing my exhaust. - Jay Mageswaran
 

review user
Elton Thong, reviewed on Facebook
Installed HKS exhaust for my car  Posted on 09-Nov-2017
  • Technical Expertise5.0
  • Outlet Experience5.0
Went over impromptu to get the HKS exhaust installed for my car. Had an excellent experience with them at Fong Kim. Dylan and team were friendly, helpful and knowledgeable. It was not only good service from start to end but also a good learning experience. Much appreciated! - Elton Thong
 

review user
Peter Wxa, reviewed on Facebook
The best workshop  Posted on 04-Nov-2017
  • Customer Service5.0
  • Outlet Experience5.0
Did my unichip tuning at fong kim. Service was indeed good. Credit to ah hua & his team who did a great job. I think this is the best workshop and service i ever went to. Thanks alot ah hua ! - Peter Wxa
 

review user
Daniel Loke, reviewed on Facebook
Recommended Fong Kim exhaust system  Posted on 01-Nov-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Friendly and very accommodating to my needs as I am really busy at work and I don't have time to drop by their workshop they actually offered me a door step service which is superb and they answer to my needs and delivered it well. I would definitely recommend fong Kim exhaust system and Ah hua and his teams of mechanics for delivering a top notch service! - Daniel Loke
 

review user
Victor Chew, reviewed on Facebook
Professional  Posted on 18-Sep-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
I installed BC BR coilovers from FK Ubi in July 17 for my 2005 WRX STi. No technical issues till now. I'm very happy with the staffs services and the performance of the coilovers. Thanks to Dylan for his professional advises and after sales services regarding to installation, wheels alignment and adjustment settings on the coilovers. - Victor Chew
 

review user
Quincy Megane, reviewed on Facebook
Honest, fast and reliable service  Posted on 30-Aug-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
15 Dec - I had a great experience with Fong Kim Exhaust and am writing to express my heartfelt thanks and gratitude to them. As my car is an older model and has a manual transmission, parts are hard to come by. Upon establishing that there were no stocks in Singapore, they sourced the parts from Malaysia. They really went the extra mile and I really appreciate the dedication and hard work Ah Hua and his team put in to provide this high level of service to their customers. 30 Aug - Ah Hua and his team of mechanics at Fong Kim Exhaust System Pte Ltd know their stuff. The suggestions and solutions they provided made a huge improvement in the handling and performance of my car. Really satisfied with my brakes, coil overs, strut bars and most importantly my exhaust. They were also able to address my car's issues quickly and accurately, and at competitive prices. Can always trust them to deliver honest, fast and reliable service, as well as good after-sales service. - Quincy Megane
 

review user
Aaron Poh, reviewed on Facebook
Friendly, approachable, efficient  Posted on 29-Aug-2017
  • Customer Service5.0
  • Outlet Experience5.0
First visit to fong kim and I must say: Friendly, approachable, efficient!! ����� - Aaron Poh
 

review user
Wilson Tan, reviewed on Facebook
Highly recommended  Posted on 27-Aug-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Had a great and wonderful experience there. The operation manager and the staffs there are very friendly. I would like to comment that the operation manager is very friendly, knowledgeable and patient with his customers. He explained the pro and cons between the coilover and the lowered spring and willing to let me test drive his car which have the triple S lowered spring installed. After which I have decided to take the lowered springs due to the comfort and the ride height. As my car is a renewed Coe car I have some issues that I need his advice and he is very patient with me explaining it and manage to get my problems solved thus I would highly recommend this workshop. Will patronise again! - Wilson Tan
 

review user
Gary Heng, reviewed on Facebook
Prompt and fuss-free  Posted on 04-Aug-2017
  • Customer Service5.0
  • Outlet Experience5.0
Encountered a product mismatch but service recovery was amazing - prompt and fuss-free. Was served primarily by Lucas who was patient and accommodating. Truly lives up to its reputation as a trusted workshop. Thank you Lucas, Jeff. - Gary Heng
 
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Merchant Logo Fong Kim Exhaust System Pte Ltd
5 stars - based on 75 reviews

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