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   Consumer Reviews of AutoSprint Pte Ltd
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4.8
 
31 Consumer Reviews
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Technical Expertise
4.8 Customer Service
4.8
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Value for money
4.1 Outlet Experience
4.4

Professional & patient  Posted on 12-Aug-2020
  • Technical Expertise5.0
  • Customer Service5.0
The scheduled servicing was done pretty much on time. Terry was professional, patiently went thru the car's user interface with me - Lei Erl
 

Very professional service by the staff  Posted on 11-Aug-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Had my Scirocco speed sensor replaced here at AutoSprint. Very professional service by the staff particularly Wei Lee who attended to me. The workshop is immaculate! Everything was very well organised, from the registration all the way through till the collection. The lounge area is pretty spectacular as well! Wouldn't mind waiting hours in it 😅 would definitely recommend AutoSprint!! - Ashraf Majid
 

review user
reviewed on Facebook
Good service  Posted on 11-Aug-2020
  • Technical Expertise5.0
  • Customer Service5.0
Good service from Terry! - Bob Batchelor
 

Very fast and efficient  Posted on 03-Aug-2020
  • Technical Expertise5.0
  • Customer Service5.0
Very fast and efficient, the service advisor Mr Lionel is helpful and explained clearly - Keng Kiong
 

A trusted workshop indeed  Posted on 14-Mar-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
I came by after their business hours to check on a tyre pressure issue that was causing me to worry. Onsite team dropped whatever they were attending to and performed a detailed check for me. My wife was also ushered to the lounge to have a seat. A workshop in need, is a trusted workshop indeed! - An Wen
 

review user
reviewed on Facebook
Impressed with their professionalism  Posted on 03-Mar-2020
  • Technical Expertise5.0
  • Customer Service5.0
I am really impressed with their professionalism and how work had been conducted, was second to none. Very helpful, and went the extra mile in giving help. A special thanks to Cassandra - Jamie Tay
 

Very good service and great team!  Posted on 15-Jan-2020
  • Technical Expertise5.0
  • Customer Service5.0
Very good service and great team! Appreciated their effort in helping me to get my car's battery changed even though it is past their operating hours. Especially thanks to Lester for his patience, taking time to explain to me my car issue. Thumbs up! - Rachel Koh
 

review user
reviewed on Facebook
A professional merc specialist  Posted on 07-Nov-2019
  • Technical Expertise5.0
  • Customer Service5.0
Just had my first 1km merc run in serving done by Autosprint. A surprisingly well put together establishment. Went into the service centre and was quickly introduced to the service Manager Justin. He was great with the whole process and guided me well. I had a very good experience with Justin. Would definitely recommend ppl who needs a professional merc specialist. - Addie Tan
 

Keep up the good work!  Posted on 20-Sep-2019
  • Technical Expertise5.0
  • Customer Service5.0
I am writing this letter as a humble note of appreciation for the outstanding services provided by Zi How( Service Consultant ) on 16th September 2019. I was the facing the problem of my Vellfire cannot start in the morning and was worried the next day the driving trip to Malaysia might be affected. First thing came to my mind is to call Zi How although there is a hotline to call tow truck at my front top left windscreen. Your delicated staff Zi How explain to me clearly those few steps before he contacted the tow truck after those steps failed to start the car. He even go the extra mile to checked the status of the arrival of the Tow truck by calling me few times which gave me the assurance and confident. My car was rectified with replacement of new battery and also the concern of wheel alighment issue was also resolved with your super tech with great knowledge! Thank you! I am pleased with them. Great service makes your customer feel that you care about developing long-term relationship that means than just making a sale. I would love to recommend your company to anyone who needs a good vehicle repair & maintenance services in the future. keep up the good work! Kudos to Zi How! Thank you Mr Lim - Lim Hee Leong
 

review user
reviewed on Facebook
Very good service  Posted on 20-Apr-2019
  • Technical Expertise5.0
  • Customer Service5.0
Very good service. Compared to authorised dealership, the servicing takes lesser time. There's a lounge for you to wait with free beverages. The service personnel was friendly and explained the job in detail. Fully satisfied. My car is now smooth as silk. - Joon Goh
 

review user
reviewed on Facebook
Sincere & tip top service  Posted on 17-Nov-2018
  • Technical Expertise5.0
  • Customer Service5.0
just did my upholstery for my car seats from fabric...Alvin service was sincere and tip top...i really like the end product...will definitely recommend autosprint to my friends and family... - Kamisah Sidek
 

review user
Kamisah Sidek, reviewed on Facebook
Sincere and tiptop service!  Posted on 17-Nov-2018
  • Technical Expertise5.0
  • Customer Service5.0
just did my upholstery for my car seats from fabric...Alvin service was sincere and tip top...i really like the end product...will definitely recommend autosprint to my friends and family... - Kamisah Sidek
 

mrlausgp
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 18-Oct-2018
Slow service, expensive  Posted on 17-Oct-2018
  • Technical Expertise3.0
  • Customer Service2.0
  • Value for money1.0
  • Outlet Experience2.0
Only thing is that they have a nice lounge. Other than that, prices are expensive and service is slow.
Management Response by AutoSprint Pte Ltd
25-Oct-2018

Dear mrlausgp. We apologize for what has happened previously. We value your feedback and would like to find out more. Can you provide us your car plate number and also date of servicing? Thank you.

 

BennyEd
Neutral Newbie
5 reviews
5 points
130 forum posts Joined on 09-May-2013
Impressive Customer Service!  Posted on 15-Oct-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Have my servicing with Autospring... I shall say I am really impressed by their amazing customer service! Rarely come across such a clean and safe working environment! They have a superb customer lounge for you to relax and have some coffee while waiting for the car to be done! Thank You Mr Bryan, Thank You Mr Thomas & Thank You AutoSprint Staff!
Management Response by AutoSprint Pte Ltd
25-Oct-2018

Dear BennyEd, Thank you for the compliment. Positive feedback gives us the extra drive and motivation to strive for excellence even more. Thank you!

 

review user
reviewed on Facebook
Very pleased with the service provided  Posted on 18-Aug-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
Did my 1k servicing there as they are the authorized workshop for my PI. Am very pleased with the service provided by Justin and team and felt that they went above and beyond to help. Was initially very disappointed to find a fault on my side skirt mount less than 3 weeks after car collection from PI. Imagine how that feels for a new car owner, and then having to worry about negotiating with the workshop to get it fixed. But Justin was very understanding and reassuring throughout. He helped with a temporarily fix and offered to do a more complete fix when I could afford a longer down time, all without haggling or trying to push blame. Very different experience from my previous AD workshops who automatically do taichi the moment you mention 'warranty' By the way, they stock 0w20 EO for hybrid cars. - Jason Koo
 
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Merchant Logo AutoSprint Pte Ltd
5 stars - based on 31 reviews

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