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   Consumer Reviews of Ride Now Pte Ltd
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4.7
 
72 Consumer Reviews
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Technical Expertise
4.9 Customer Service
4.8
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Value for money
4.9 Outlet Experience
4.9
review user
Jason Ng, reviewed on Facebook
Great and friendly service  Posted on 12-Nov-2019
  • Customer Service5.0
Have rent a few time with ride now. Great and friendly service! for sure will get back to them🙂 - Jason Ng
 
review user
Nurul Ñ Hady, reviewed on Facebook
Hassle free booking  Posted on 05-Nov-2019
  • Customer Service5.0
Well mannered people working there!! Travis is very professional and easy to deal with.. Hassle free booking and the refund of deposit is very prompt too.. - Nurul Ñ Hady
 
review user
Muhammad Shafi, reviewed on Facebook
Highly recommended  Posted on 02-Nov-2019
  • Customer Service5.0
Highly recommended. We faced a bit of issue and Yong helped to send a replacement car all the way to Port Dickson, facing the weekend traffic jam. Despite of the long drive, Yong shows great professionalism. He greeted us with a big smile and did not show any sign of tiredness. We truly appreciate it. Keep up the good work, guys! 👍👍 - Muhammad Shafi
 
Draw your own conclusions.  Posted on 13-Aug-2019
  • Customer Service1.0
My mistake to not have checked the car together with their mechanic upon return. The y then claimed that a small scratch at the bottom of the front bumper was my fault. Interestingly, the small piece of paint that fell off was also on the floor right there. Charged me additional $180 to repaint that spot about the size of a 50ct coin. They also tried attribute a small nick on the bonnet to me which defied logic because the front grill protrudes out more than the bonnet and has absolutely no dent nor scratches. Draw your own conclusions. - Lionel soh
Management Response by Ride Now Pte Ltd

Hi Lionel, Our team has always taken pride in our exceptional customer service. And we will always apologise if any one of us lapse in our service to customers. I have personally investigated the matter to make sure it was not a mistake on our company's part to unfairly charge any damages to the vehicle when it is returned. Unfortunately, the front bumper paint has chipped, the metal grille is cracked, and the left portion of front bumper is out of alignment with the right, which can only be caused by driving the vehicle head-on to a structure. See pictures: https://imgur.com/wdip7IS https://imgur.com/ZZWedgz The damage charges of $180 is also in line with the damage chart we publicly publish on our website here: https://ridenow.sg/home/damage-chart/ Your charged damage includes not only the bumper paint charge (our cost $180), it also includes the metal grille part which can only be replaced and not repaired (our cost $240), as well as the downtime required for the fix (our cost 2 days = $140). Which brings our actual cost of fixing the damage to about $560. When we do a detailed breakdown, it is quite apparent that your charged damage of $180 is more than very reasonable. Of course, we get that all customers who are charged for damage will be naturally upset. But I hope my explanation here serves as a further clarification for your experience. Sincerely, Jo Lee Customer Service Team

 
review user
mrsnowflakey, reviewed on Google
Had a great experience  Posted on 10-Aug-2019
  • Customer Service5.0
Had a great experience renting cars from Ride Now. Their counter staffs are friendly and approachable, especially the lady which I believed her name is Joyce. Recommended for people who wish to rent car from here. - mrsnowflakey
 
Great experience with Travis & team  Posted on 07-Aug-2019
  • Customer Service5.0
Great experience with Travis & team. Rented a Toyota Axio, got a good price and the condition of the car was pretty good. Overall experience during pick up and drop off from the rental place was quick and smooth. I would definitely recommend and would rent again in the future. - Vasanth Natarajan
 
review user
Mervyn Wee, reviewed on Google
Honest car rental, no hidden costs, no tricks and gimmicks.  Posted on 02-Aug-2019
  • Customer Service5.0
  • Value for money5.0
Honest car rental, no hidden costs, no tricks and gimmicks. Has the option of a CDL to reduce liability. I rented a mazda 2 for 1.5days. Its clean and was running good. However, the brake was not very strong and the car cannot brake hard and quickly. Dangerous. But the team were quick to respond to try and rectify the problem. I am confident this does not happen often, maybe because the car is one of the oldest there. Hope I will get a safe car when I come back again :) - Mervyn Wee
 
review user
Farah Frediazsen, reviewed on Google
My go to car rental place!  Posted on 31-Jul-2019
  • Customer Service5.0
My go to car rental place! Travis knows the specific cars me and family prefers! hahaa technicians and staffs are very helpful and patience w whatever enquiries i might have for them. Travis would forward me w the car availibility for weekend packages via whatsapp regularly. very convenient! Thank you! - Farah Frediazsen
 
review user
Avier Kai, reviewed on Google
Process is smooth and car condition is excellent  Posted on 26-Jul-2019
  • Customer Service5.0
Process is smooth and car condition is excellent. You won't regret renting from here! Have been renting twice so far ^^ - Avier Kai
 
review user
Orange Recovery Services, reviewed on Google
Excellent Service  Posted on 24-Jul-2019
  • Customer Service5.0
Excellent Service !! Not only their staff are friendly but their cars too. Cars are well maintained by their mechanics. Only Car Rental Company I know with 24 hrs car replacement service if case of breakdown. Try them to know better abt their services Highly recommend - Orange Recovery Services
 
review user
Junxiang Bai, reviewed on Google
The go-to for car rental!  Posted on 19-Jul-2019
  • Customer Service5.0
The go-to for car rental! Cars might be slightly older but they are definitely in good condition. Their team will go the extra mile to rescue you if you encounter any problem! Compared to other companies (in the same building but shall not be named), Ride Now will not intimidate or coerce you into thinking you damaged the car while you are returning the car. You won't regret doing business with them (if you drive properly)! - Junxiang Bai
 
review user
Fhazal Ahmad Shafiei, reviewed on Google
Friendly staff and price are reasonable.  Posted on 09-Jul-2019
  • Customer Service5.0
  • Value for money5.0
Friendly staff and price are reasonable. - Fhazal Ahmad Shafiei
 
review user
weiren khoo, reviewed on Google
Disappointing experience  Posted on 05-Jul-2019
  • Customer Service3.0
We decided to give it another try after Travis contacted us. This time round, we rented a Toyota Vios for 3 days. The pickup and handing over of the vehicle were both smooth and fast. It was good. The same checker did not say anything this time, he just checked the car and noted down the existing damages before asking me to sign it. It was nice of them to have washed the exterior, but the front bumper had a damaged part that was protruding out. We would suggest they get parts like that fixed before renting out to customers next time. Overall, the drive was smooth even though it was an old Vios model. Probably because it was an old model, the radio that comes with it was old. It did not have any Bluetooth function or port that we could connect to play our own songs. We would suggest they work on this too. To conclude, it was a better experience this time round but we do hope to see newer car models from them in the near future. Cheers! 💪🏼 - weiren khoo
Management Response by Ride Now Pte Ltd

Hello Weiren Khoo, thank you for taking the time to leave us a feedback. We would like to apologise for the disappointing experience at our car rental shop, especially since you were all hyped up for it. If possible, we would like you to give us another opportunity to make things right. Do look out for a message from us for more details!

 
review user
Surya Duerre, reviewed on Google
So so only  Posted on 03-Jul-2019
  • Customer Service2.0
Collection of car was relatively smooth except for the guy who checked the condition of the car and the fuel level. I'm talking about the guy with the tattoo on the side of his head. Rude man. Instead of talking, he grumbles. When checking for damages before handover, he just marks things down and did not tell me what he's marking. When I talked to him he just grunts and grumbles. Also they didn't provide USB charger for the car unlike other rental places that I've tried. Flexible pick up and return timing and the staff inside the office explained the requirements sufficiently. Their 3rd party insurance excess for probation driver is about $3k more than their competitiors (that's bad) and they collect 300 deposit which is 100 more than their competitor(doesn't really matter). The car wasn't particularly dirty nor was it clean. Exterior was spotless but the interior mats needed some cleaning . P.s. if you are renting their vios, do note it doesn't have Bluetooth stero (if that matters to you), but it was pleasant to drive. - Surya Duerre
 
review user
Charles Zee zee, reviewed on Google
Extremely good cars and service!  Posted on 05-Jun-2019
  • Customer Service5.0
Rented twice, today will be the third time! Extremely good cars and service! Smooth and transparent rental company. Travis is understanding and extremely helpful! Checker is funny and cool! Keep up the good job uncle!! - Charles Zee zee
 
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Merchant Logo Ride Now Pte Ltd
5 stars - based on 72 reviews

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